About The Policy
At Zilla Tech, the privacy of our clients is our top priority on “…[email protected]” and we respect it as our own. Though we collect information from our clients, it is only used to make improvements in our customer services. Our company acknowledges that the maintenance and use of our clients’ information is our responsibility. We DO NOT rent or sell the information that our clients provide us online. This policy describes how the personal information of our client collected by us is used, why we collect it, and how we use it. It is within our policy that we describe the choices you can make about how we can collect and use your information
Personal Information Collected
The information collected by Zilla Tech includes the client’s name, e-mail, mailing address and phone number. These are pieces of information that the client provides us while ordering or while saving the information with our company. We may also use the email addresses or mailing addresses which we receive through our mailing system such as our Contact Us Form for responding to comments, queries etc.
Our company also maintains records of the items, which have interested our clients in the past, as well as the client’s purchases online.
The representatives may use the pseudo names depending on which region they are interacting to facilitate and do a better communication with our customers because we deal in the global market.
To ensure the privacy of our valued customer we never store any sort of information related to our clients neither we do take any cards information from client.
Use of Collected Data
The information collected is used in many diversified methods. Our company uses the information saved by our clients to process their order. We also send them e-mails to confirm the order and our customer services may also contact them via phone, mailing address or e-mail if our company has other queries regarding the order placed.
As a client, one might also receive updates regarding our site and services which may include a newsletter and information on promotions. In addition, we may also use the information about your interests and purchases to help our company improve our site design and the client’s purchasing experience.
Newsletter Opt-out
Social Media (Features) and Widgets
Our Web site includes Social Media Features, such as the Facebook Like button [and Widgets, such as the Share this button or interactive mini programs that run on our site]. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it
3rd Party Sharing
Personal information will NOT be released to third parties unless as described in this policy. There are no circumstances under
which we sell personal information to third parties.
We use credit card processing companies to bill you for services. These companies do not retain, share, store or use personally identifiable information for any other purposes. We also use Live Person to provide live customer support chat on our website. These companies are authorized to use your personal information only as necessary to provide these services to us.
Security of Personal Information
The information of our clients is secure, as it is protected during transmission by the use of the Secure Sockets Layer (SSL) Software which encrypts the information the client puts in.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can send email us at
Access of Registered Accounts
The client can access their registered accounts by signing in on our homepage. Once signed in, the client has access to their previous lists and information that they have already submitted to the site. The users can update their information once they have logged in to their accounts by clicking My Account.
Changing & Deleting/Unsubscribing Accounts
The client must send in an email to request the cancellation of subscription or request to have their personal information deleted. This shall prevent the user from receiving e-mails communication relating to any online order they might have placed at the site.
We will retain your information for as long as your account is active or as needed to provide you services. Please contact us if you wish to cancel your account or request that we no longer use your information to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Cookies and Their Use
Cookies are alphanumeric identifiers that are transferred to the clients’ hard drives through their Web browsers. This enables our systems to recognize the clients’ browsers and storage of items in their Shopping Carts during visits.
The Help portion of the toolbar on most browsers will be more helpful in explaining how to prevent the browser from accepting new cookies, how to have the browser notify the user when a new cookie is received, or how to disable cookies altogether. However, cookies allow you to take full advantage of the top features at our site, and our company’s personal recommendation is that the client leaves them to be accepted.
Second, we keep track of your IP address to help diagnose problems with our server and to administer our Web site. Your IP address is also used to gather broad demographic information about you, such as your location and your Internet service provider. We may also collect combined information on how our users are utilizing the site. This might include information regarding traffic patterns through the site and search queries. No IP address/log file information is tied to Personally Identifiable Information (PII).
Third, we log browser types, access times, URLs from which visitors came to our site and URLs viewed by visitors while on our site. Except as otherwise stated in this Privacy Policy, we do not provide this information to third parties, except in combined form.
The use of cookies by our partners, affiliates, tracking utility company, service providers is not covered by our privacy statement. We do not have access or control over these cookies. Our partners, affiliates, tracking utility company, service providers use session ID cookies to make it easier for you to navigate our site.
Clear Gifs (Web Beacons/Web Bugs)
We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.
Testimonials
With your consent we may post your testimonial along with your name. If you want your testimonial removed, please contact us.
Links to Other Web Sites
Our Site includes links to other Web sites whose privacy practices may differ from those of ours. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.
Notification of the Changes in Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage before the change takes effect.
Legal Disclaimer
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.
Questions
REVISION POLICY
The allotted number of revisions is based on your selected package and you can demand as much revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs is met. You are not liable to pay additional price if the design concepts are not changed. You will have your revised design in 48 hours.
TURN AROUND TIME
Zilla Tech Solution has 48–72-hour turnaround time for most design services. This is not the complete time from start to finish for a project, only the turnaround time for a single iteration of a design stage. Depending on the kind of service the time required for revisions could be a minimum of 48 hours to 72 hours, this time means 2 working days, For example:
100% MONEY BACK GUARANTEE
The Zilla Tech Solution offers a 100% Money Back Guarantee on all its design services. Customers can claim 100% of their money paid for the service back under the following circumstance:
REFUND POLICY
Zilla Tech Solution offers a 100% Refund on all its design services, however it is not an unconditional 100% refund and certain conditions still apply.
Zilla Tech Solution Refund Policy will be Void if;
Note: Zilla Tech Solution hold all the rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Zilla Tech Solution. The company will be the rightful owner of the designs.
Services not related to design services are not eligible for refunds under any circumstances. They are not covered under our 100% money back guarantee. If such a service is acquired as part of a Package Deal of any kind, they cannot be used to request a refund on the entire package. Examples of such services are as follows:
For services that are not covered under the 100% refund policy in case of dissatisfaction Zilla Tech Solution management after reviewing the project may choose to offer a partial refund to the client.
CLAIM YOUR REFUND
To claim your refund, please follow the following steps
As soon as we receive your refund request, we will respond to it at our earliest, once the required analysis is completed we will initiate the process according to our refund policy stated above.
To cancel a project prior to project initiation due to reason unrelated to the service itself the refund request must be made within 24 hours of order placement in order to receive a full refund. Failing to do so will cause in receiving a service fee charge if a cancellation is requested after the initial 24 hours.
After you have received your refund, you will not have any rights to any designs submitted by Zilla Tech Solution, unless mutually agreed with by the company and the customer through written communication. The information will be submitted the Copyright Acquisition of the Government Copyright Agencies to maintain legality.
QUALITY ASSURANCE POLICY
Zilla Tech Solution team will do its best to meet your requirements and our designers do their best to fulfill your expectations. We believe in providing best designs and each of our designs is well researched and well crafted.
100% SATISFACTION GUARANTEE
DELIVERY POLICY
DESIGN OWNERSHIP & RIGHTS
All finalised Designs provided by Zilla Tech Solution are done so on a written request of finalisation by the client and upon finislastion the client receives all the final core files of the logo and owns 100% of all rights of ownership to the said logo.
CONTENT CREATION & POPULATION
Zilla Tech Solution will not be responsible for creating or populating content (e.g. text/Images) into the website, unless purchased exclusively otherwise. In which case:
N.D.A. & REPUTATION MANGEMENT POLICY
RECORD MAINTENANCE
Zilla Tech Solution keeps the records of finalized designs so that in case of any misplaced order, you will be provided the exact file.
CUSTOMER SUPPORT
Our Customer Support Team is present in the office Monday – Friday 9 AM to 5 PM GMT to answer all your concerns and queries over the phone. All other queries after business hours need to be emailed through the Team Works Account section by the customer and will be picked up the next working day.
TECHNICAL SUPPORT POLICY
Zilla Tech Solution is primarily a design service and design consultancy provider. We will design and develop the services that the client needs. On occasions our packages and services purchased will include technical aspects to help the client with their websites and emails. Zilla Tech Solution will provide the client with the basic information regarding those services and the settings required to make those services works. Zilla Tech Solution will not be responsible for providing detailed trainings or installations of said services on the Customer’s end. Such services may include but not limited to:
There is no Service Level Agreement (SLA) between client and Zilla Tech Solution in terms of technical assistance or service outage, unless purchased separately as an ongoing maintenance service.
Zilla Tech Solution will not be held responsible in any way for customer’s failure to execute, install or learn the usage of above said services on their end, as the responsibilities for those lie on the customer’s end.
COMMUNICATION POLICY