Quotation Line

Term & Conditions

REVISION POLICY

The allotted number of
revisions is based on your selected package and you can demand as much
revisions as stated in your package details. We focus on providing the
best services to our customers and will continue revising until your
needs is met. You are not liable to pay additional price if the design
concepts are not changed. You will have your revised design in 48 hours.

TURN AROUND TIME 

Zilla
Tech Solution has 48–72-hour turnaround time for most design services.
This is not the complete time from start to finish for a project, only
the turnaround time for a single iteration of a design stage. Depending
on the kind of service the time required for revisions could be a
minimum of 48 hours to 72 hours, this time means 2 working days, For
example:

• Logo Orders placed or Revisions Requested on a Monday will be delivered by Wednesday.
• Logo Orders placed or Revisions Requested on a Friday will be delivered by end of day Tuesday.

100% MONEY BACK GUARANTEE

The
Zilla Tech Solution offers a 100% Money Back Guarantee on all its
design services. Customers can claim 100% of their money paid for the
service back under the following circumstance:

• If you are unsatisfied with the initial designs of the logo or the website. You can request a 100% refund on your project.

REFUND POLICY

Zilla
Tech Solution offers a 100% Refund on all its design services, however
it is not an unconditional 100% refund and certain conditions still
apply.

Zilla Tech Solution Refund Policy will be Void if;

• You have chosen a special or a custom package.
• The primary design concept (for any service) has been approved.
• The Logo has been finalised.
• The website has been designed, developed and deployed live.
• You have demanded revisions.
• Please
  be advised that 30% administration charges will be applicable on all
  orders cancelled within 24 hours IF they are not initiated. Furthermore,
  the refund policy will be void in case there’s a change of mind.
• The company has not been contacted for more than 2 weeks.
• Company’s policies, or policy, have been violated.
• Other company or designer has been approached for the same project.
• The creative brief is lacking in required information.
• A complete design change has been demanded.
• The claim has crossed the given ‘request for refund’ time span.
• The business is closing or changing name or business.
• Reasons
  such as ‘change of mind’, ‘disagreement with partner’ or other reasons
  that do not pertain to the service will not be subject to refund under
  any circumstances.
• Once a client has accepted multiple sets of revisions (for any service),
  • The client may be entitled to claim 50% of the refund after discussion with their Project Manager.
  • The refund approval will be at discretion of Zilla Tech Solution. 
  • Management’s decision on the matter will be final.
• If
  a client subscribes for a service bundle and happens to be dissatisfied
  with a particular service, refund will only be applicable on that
  particular service and ‘not’ the entire bundle.
• Cancellations of
  orders prior to project initiation due to reasons unrelated to the
  design service itself for any number of reasons will be subjected to a
  33% cancellation administrative fee.

Note: Zilla Tech
Solution hold all the rights to reject any project or cancel the
contract whenever it deems necessary. After the refund, you will not
have any rights to use the designs for any purpose; they will be the
sole property of Zilla Tech Solution. The company will be the rightful
owner of the designs.

Services not related to design services are
not eligible for refunds under any circumstances. They are not covered
under our 100% money back guarantee. If such a service is acquired as
part of a Package Deal of any kind, they cannot be used to request a
refund on the entire package. Examples of such services are as follows:

• Copyrights Protection Certificates.
• Website & Emails Hosting Services.
• Website SSL Certificates
• Website Domain Purchase.
• Website Maintenance Plans.
• Website SEO Plans.
• Social Media Marketing
• Google Adwords Campaigns

For
services that are not covered under the 100% refund policy in case of
dissatisfaction Zilla Tech Solution management after reviewing the
project may choose to offer a partial refund to the client.

CLAIM YOUR REFUND

To claim your refund, please follow the following steps

• Free telephone no: # +44 (0) 20 8133 2278 and speak with your respective Project Manager to initiate a refund.
• Live Chat. Click here to start chat now and speak with a representative to initiate a refund.
• Sending us an email to initiate a refund.

As
soon as we receive your refund request, we will respond to it at our
earliest, once the required analysis is completed we will initiate the
process according to our refund policy stated above.

To cancel a
project prior to project initiation due to reason unrelated to the
service itself the refund request must be made within 24 hours of order
placement in order to receive a full refund. Failing to do so will cause
in receiving a service fee charge if a cancellation is requested after
the initial 24 hours. 

After you have received your refund, you
will not have any rights to any designs submitted by Zilla Tech
Solution, unless mutually agreed with by the company and the customer
through written communication. The information will be submitted the
Copyright Acquisition of the Government Copyright Agencies to maintain
legality.

QUALITY ASSURANCE POLICY

Zilla
Tech Solution team will do its best to meet your requirements and our
designers do their best to fulfill your expectations. We believe in
providing best designs and each of our designs is well researched and
well crafted.

100% SATISFACTION GUARANTEE

• Our unlimited revisions policy is to make sure that you are 100% satisfied.
• We aim at exceeding your expectations and strive to accomplish it.
• We
  do not stop our revisions until you are completely satisfied with your
  design (number of revisions will be according to your package).

DELIVERY POLICY

• The
  complete order will be sent to the mentioned account on the date stated
  on Order Confirmation as well as a confirmation email will also be
  sent.
• The turnaround time will be according to the package, the minimum time required is 2 business days.
• Websites
  will only be made live once all dues have been cleared. Under no
  condition a website will be made live if there are any kind of dues
  outstanding.
• In case of an urgent or rush order, contact our customer support team.

DESIGN OWNERSHIP & RIGHTS

All
finalised Designs provided by Zilla Tech Solution are done so on a
written request of finalisation by the client and upon finislastion the
client receives all the final core files of the logo and owns 100% of
all rights of ownership to the said logo.

• Client shall own the final the Final Design provided by Zilla Tech Solution in all its entirety.
• All ownership rights of the said finalised design will belong to the client 100%.
• The Client is free to use the finalised design as they see fit.
• Client
  shall not, however, own any materials, media or other content generated
  during any revision cycles leading up to the Final Product.

CONTENT CREATION & POPULATION

Zilla
Tech Solution will not be responsible for creating or populating
content (e.g. text/Images) into the website, unless purchased
exclusively otherwise. In which case:

• Zilla Tech Solution will populate the website with content created for the client
  • The content/text for the website will be created specifically for the customer’s website.
• Zilla Tech Solution will populate the website with images.
  • Zilla Tech Solution will acquire stock imagery for client from stock photo websites.
  • Images will be purchased upon approval from the client.
  • Zilla
    Tech Solution will not be responsible in any way shape or form, for any
    similarities between images used on the site that may or may not
    resemble other websites.
• Zilla Tech Solution will populate the website with products and product details.
  • Product images and product details will be provided by the client.

N.D.A. & REPUTATION MANGEMENT POLICY

• Zilla
  Tech Solution, does not share the customer information with regarding
  their project or contact details with anyone. The client’s person and
  project information is kept confidential at all points.
• Once the
  project is completed successfully. Both parties Zilla Tech Solution
  team and The Client agree not to intentionally defame or otherwise
  disparage the other with respect to matters arising after project
  completion.
• Once the project is completed successfully. Each
  Party agrees to refrain from (and Zilla Tech Solution shall take
  reasonable steps to cause its officers and directors to refrain from),
  either directly or indirectly, hereafter making any defamatory comments
  of any type or nature whatsoever to anyone about the Client (and in the
  case of the Company, its employees, officers, directors, agents,
  consultants, affiliates, investors or business partners).

RECORD MAINTENANCE

Zilla
Tech Solution keeps the records of finalized designs so that in case of
any misplaced order, you will be provided the exact file.

CUSTOMER SUPPORT

Our
Customer Support Team is present in the office Monday – Friday 9 AM to 5
PM GMT to answer all your concerns and queries over the phone. All
other queries after business hours need to be emailed through the Team
Works Account section by the customer and will be picked up the next
working day.

TECHNICAL SUPPORT POLICY

Zilla
Tech Solution is primarily a design service and design consultancy
provider. We will design and develop the services that the client needs.
On occasions our packages and services purchased will include technical
aspects to help the client with their websites and emails. Zilla Tech
Solution will provide the client with the basic information regarding
those services and the settings required to make those services works.
Zilla Tech Solution  will not be responsible for providing detailed
trainings or installations of said services on the Customer’s end. Such
services may include but not limited to:

There is no Service Level
Agreement (SLA) between client and Zilla Tech Solution in terms of
technical assistance or service outage, unless purchased separately as
an ongoing maintenance service.

• Website Content Management System (CMS: Content Management System)
  • Zilla Tech Solution will provide the customer with a user manual to use the Website CMS (Content Management System).
  • Zilla Tech Solution will not be responsible for training the client in the said Website CMS (Content Management System).
• Emails Setup
  • Zilla
    Tech Solution will be providing the customer with the necessary
    settings and information to install the emails on their end.
  • Zilla Tech Solution will not be responsible for installing said emails onto the customer end.
  • Zilla
    Tech Solution will not be responsible for providing technical support
    or assistance in troubleshooting errors on email usage as all our emails
    are on open servers and accessible by all service providers. 

Zilla
Tech Solution will not be held responsible in any way for customer’s
failure to execute, install or learn the usage of above said services on
their end, as the responsibilities for those lie on the customer’s
end. 

COMMUNICATION POLICY

• All
  Feedback requests or Revisions Requests, Refund Requests or any other
  instructions that pertain to the order need to be done through
  the Designs Utility Account platform in order to be considered
  official. 
• Zilla Tech Solution will not be responsible for any
  communication done via any other platform than Designs Utility Account
  or any phone numbers not provided by us or given on our official
  website.
• Emails Sent back and forth through official emails that
  is “…@zillatech.co.uk” are to be only considered forms of valid
  communication.
• We are not responsible for any damages, issues or
  delays caused due to contacts made through means of communication not
  provided by us.
• We take full responsibility of all the information provided through our official domains.

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